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Title: Commuter Assistance Program Evaluation

Citation Type: Miscellaneous

Publication Year: 2012

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Abstract: Florida faces growing challenges for meeting the mobility needs of travelers and businesses. The 2060 Florida Transportation Plan forecasts a near doubling of both population and employment over 2010. At the same time, the Florida Department of Transportation (FDOT) acknowledges that available funding will not be sufficient to pay for necessary improvements to the transportation system with the funding gap expected to widen. FDOT has developed several goals to help bridge the gap between transportation demands and funding. For example, FDOT recognizes the goal for enhancing livable communities means providing more choices for where Floridians can live requires more effective transportation options (Florida Department of Transportation, 2010). Such a formidable challenge means, Floridas commuter assistance programs (CAPs) like other transportation programs, will need to make continual improvements. To that end, FDOT has committed to review and update processes and guidelines to make sure Florida is achieving the desired results. This project aligns itself with those goals and objectives. Table 1 summarizes the key performance measures for the statewide CAP effort.This project is the first statewide look at Florida CAPs to help establish a basis for showing future progress. The projects goal is to provide a statewide view of the CAP programs TDM efforts to measure many of the performance measures identified in the 2008 Florida Commuter Assistance Program Performance Measures report. Six of the seven CAPs were evaluated. At the time of the data collection, the CAP programs in District 5, which includes Orlando, Daytona Beach, and Space Coast areas, were reorganizing into a single organization managed by a consultant to the District, and thus the District 5 CAP was excluded from the data collection.The expectation is that the FDOT Districts and CAPs will find value in the following data to help improve performance, including communicating with their peers about ways to continue to deliver more value to their communities. This analysis was based on representative samples from general population living in the areas served by the CAP and another sample drawn from persons who have registered with the programs to receive ride-matching or other services. The general population survey helps assess public awareness of the programs and of program advertising messages, and to assess use of different commute options by the general public. The survey of customers is used to estimate the effects that the programs have had on commuting, measure customer satisfaction, and understand how customers hear about the programs and what services they use.

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Authors: Winters, Phillip L.; Hillsman, Edward L.

Publisher: USF Center for Urban Transportation Research

Data Collections: IPUMS USA

Topics: Other

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